Refund & Return Policy
Last updated: September 2026 • Valid for all online purchases on zarish.in
Mandatory Unboxing Video Requirement
Refunds are applicable only for damaged or defective products received by the customer.
To claim a refund, you must contact our official WhatsApp support (+91 9562292945) within 24 to 48 hours of delivery with a complete, uncut unboxing video (recorded continuously from start to end without pauses or cuts, showing the sealed courier package being opened and the defect clearly inspected). Requests raised after 48 hours of delivery cannot be entertained.
1. Return & Refund Criteria
A return or refund is accepted strictly under the following conditions:
- The item received has physical transit damage, tears, or factory manufacturing defects.
- An incorrect product, size, or color was delivered compared to your confirmed order details.
- The garment must remain unwashed, unworn, unironed, with all original brand tags, embroidery guards, and packaging intact.
2. Non-Returnable Items
In accordance with modest fashion hygiene standards and custom artistry:
- Custom-tailored, bespoke altered, or personalized garments made to custom measurements.
- Items bought during clearance sales or archive warehouse discount events.
- Products without an authentic, continuous unboxing video.
3. How to Initiate a Refund Request
Send your order reference number and unboxing video directly to our support team:
Official WhatsApp: +91 9562292945 (Fastest response)
Support Email: [email protected]
Support Hours: Monday – Saturday, 9:30 AM – 7:00 PM IST